Confluent Cloud Support

Kafka-Expertise jederzeit zur Hand

Basic Support

Basic Support is included for all Confluent Cloud customers. Access a wide range of community supported options.

Support Portal

Experts available 24x7 for Confluent Cloud Enterprise subscribers & Confluent Cloud users who have completed registration for a paid support plan.

Confluent Cloud Support Plans


Scope
Expert Kafka Technical Support
Case Severity/Response Times
Proactive Guidance
Pricing

Entwickler

Purchase Support
Scope
Recommended for experimenting & non-prod
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • Unbegrenzt viele Support-Kontakte
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1) within 8 business hours
  • Moderate Business Impact (P2) within 8 business hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Proactive Guidance
Pricing
Confluent Cloud: Greater of $29 per month or 5% of monthly usage

Business

Purchase Support
Scope
Recommended for production applications
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • Unbegrenzt viele Support-Kontakte
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1) within 60 minutes
  • Moderate Business Impact (P2) within 4 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Proactive Guidance
Pricing
Confluent Cloud Enterprise: Included
For Confluent Cloud: Greater of $1000 per month or 10% of first $50,000 of usage +
8% of next $50,000 of usage +
6% of next $900,000 of usage +
3% of usage over $1M per month

Premier

Kontakt
Scope
Recommended for mission critical applications
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • Unbegrenzt viele Support-Kontakte
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1) within 30 minutes
  • Moderate Business Impact (P2) within 2 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Proactive Guidance
  • Assigned Technical Account Manager (TAM)
  • Quarterly technical wellness review & quarterly business review
Pricing

Community-Support

As a Confluent Cloud customer, you have a variety of community supported options to help you Stream On

Kontakt

Sie benötigen Hilfe beim Einloggen, in Bezug auf die Kontoverwaltung oder haben andere nicht-technische Probleme? Kontaktieren Sie uns und wir antworten innerhalb eines Werktages.

Dokumentation

Our user documentation provides answers to many of the most common questions. Try searching docs for your specific issue.

Community Forum

Mit Ihrer Registrierung für Confluent Cloud Professional erhalten Sie Zugang zu unserem Forum für Community-basierten Support.

Cloud Status

Check the status of the Confluent Cloud service for more information on service status and outages.

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Tarife vergleichen

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