Confluent Cloud Support
Kafka-Expertise jederzeit zur Hand
Basic-Support
Basic-Support ist für alle Confluent Cloud-Kunden im Preis inbegriffen. Sie haben Zugriff auf viele verschiedene von der Community unterstützte Optionen.
Support-Portal
Rund um die Uhr verfügbare Experten für Confluent Cloud Enterprise-Abonnenten und Confluent Cloud-Nutzer, die sich für einen kostenpflichtigen Support-Tarif registriert haben.
Confluent Cloud Support-Tarife
Entwickler
Support buchen- 24 x 7 verfügbar
- Unbegrenzt viele Support-Kontakte
- Unbegrenzte Anzahl an Support Cases
- Critical Business Impact (P1)within 8 business hours
- Moderate Business Impact (P2)within 8 business hours
- Minimal Business Impact (P3)within 8 business hours
- General Guidance (P4)within 2 business days
Business
Support buchen- 24 x 7 verfügbar
- Unbegrenzt viele Support-Kontakte
- Unbegrenzte Anzahl an Support Cases
- Critical Business Impact (P1)within 60 minutes
- Moderate Business Impact (P2)within 4 hours
- Minimal Business Impact (P3)within 8 business hours
- General Guidance (P4)within 2 business days
8% of next $50,000 of usage +
6% of next $900,000 of usage +
3% of usage over $1M per month
Premier
Kontakt- 24 x 7 verfügbar
- Unbegrenzt viele Support-Kontakte
- Unbegrenzte Anzahl an Support Cases
- Critical Business Impact (P1)within 30 minutes
- Moderate Business Impact (P2)within 2 hours
- Minimal Business Impact (P3)within 8 business hours
- General Guidance (P4)within 2 business days
- Assigned Technical Account Manager (TAM)
- Quarterly technical wellness review & quarterly business review
Community-Support
As a Confluent Cloud customer, you have a variety of community supported options to help you Stream On
Kontakt
Sie benötigen Hilfe beim Einloggen, bei der Kontoverwaltung oder haben andere nicht-technische Probleme? Contact us and we will respond within one business day.
Dokumentation
Our user documentation provides answers to many of the most common questions. Try searching docs for your specific issue.
Community Forum
Join the community forum on Slack for community-based support.
Cloud Status
Check the status of the Confluent Cloud service for more information on service status and outages.
Upgrade to 24 x 7 support
Tarife vergleichenSchnellstart
Confluent Cloud – Quick Start